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Store Policies

Satisfaction Guarantee

We are excited to work hard every day to support you and we stand behind everything we sell, do and service. If for any reason you are not satisfied, contact us and we will make it right. At West Bikes, our staff are committed to providing you with the best cycling experience imaginable.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

  • Time: 20 days from the date of purchase.
  • Method of Refund: Refund will be applied to the original form of payment.
  • Product Condition: Product must be new or like new condition with original packaging.
  • Refund Contact Info: By phone, email or in store. You can find store hours, email and phone# on our store details page.
  • Charges: Customer is responsible for all shipping costs.

Custom / Special Orders

 Custom bike builds/sales are final including parts, components, labor any other miscellaneous charges.

Shipping Options

Shipping options are available for most items. Due to our dealer agreements, some items may not be eligible for shipping.
We will be in touch to arrange shipping and insurance options. You will be asked to pay for the shipping separately.
Sorry, but we do not ship outside of the Continental U.S. or to APO/FPO Boxes.

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call and/or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
*Please bring a credit card with you to finalize your purchase in-store.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!